Shortcomings; times of complaint

Shortcomings; times of complaint 
The buyer is ought to check or to get checked the goods bought, immediately on delivery or as soon as possible after that. The opposing party is ought to check whether the delivered comes up to what was agreed upon, namely:
- if the correct goods have been delivered;
- if the delivered goods correspond with the agreement regarding the quantity (for example the number and the amount);
- if the delivered goods come up to the quality requirements agreed on or, if these are failing, to the demands which may be claimed for normal use and/or custom purposes. 
In case visible shortcomings or shortages are noted, the buyer is ought to report these in writing to Top Art International - van Rijsoort BV within 8 days after delivery. 

Even when the opposing party claims on time, his obligation to pay and accept delivery of orders made, remains. Goods can be returned only after permission in writing of Top Art International - van Rijsoort BV.

To create a return order, simply log into your account and click on "My Orders" on the left.

Click on the relevant order (View) and scroll to the bottom of the list. There you will see two buttons. Click on "Return item(s)" and follow the further steps.

We will get back to you as soon as possible by e-mail (no automatic confirmation of receipt will be generated).

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